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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Medeiros

May 31, 2026

5  out of  5
rating by Jennifer Medeiros
"Scott and his team have provided excellent professional and thorough service for many years. Michelle is top notch and goes above and beyond to get the job done efficiently and is very pleasant."
We responded:
"Jennifer, thank you for your kind review of our Office. Yes, Michelle is amazing and we truly appreciate your friendship over the years - you and your family are ohana to our office!"
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Makani Kela

May 28, 2026

5  out of  5
rating by Makani Kela
"Highly recommend Scott Harada! He recently helped me with insurance for my business, and he was incredibly attentive and on top of every detail throughout the entire process."
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James LaClair

May 24, 2026

5  out of  5
rating by James LaClair
"Scott is awesome. Provides great service and cares for the community."
We responded:
"Thank you for the amazing review, James! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Additionally, our office team really cares about the well being of our community."
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Lynn

May 23, 2026

5  out of  5
rating by Lynn
"Scott has been providing professional service and helpful recommendations on my home insurance for many years. I am so thankful I have Scott on my team."
We responded:
"Thank you for your kind review of our Office Lynn! We appreciate it and truly appreciate your friendship over the years - you and your family are ohana to our office!"
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Elaine Eckart

May 22, 2026

5  out of  5
rating by Elaine Eckart
"I've work with Scott Harada for many years as well as with the great staff of ladies, Michele and Bridgette. There was an instance where I forgot to pay my premium on time and Scott called to let me know and I got that quickly paid with him! I appreciate Scott's attention to detail as well as his knowledge of the insurance business. Scott takes the time to oversee our policies, I'm never rushed in our conversations and that's a definite PLUS in my book! During one of our conversations, I mentioned how expensive our electric bill was and Scott referred me to one of his clients whose business is installing solar water heaters. Through the application process we found out we qualified for a free installation of a solar water heater through a program with Hawaiian Electric. As retired Senior Citizens, we've been happy working with Scott and highly recommend him."
We responded:
"Elaine, we really appreciate your 5-star review, it means a lot to us coming from the Gosiaco Ohana! We are always happy to help with anything —whether it is finding the right coverage or answering general questions."
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Lee Takekuma

May 22, 2026

5  out of  5
rating by Lee Takekuma
"State Farm - Scott Harada - The staff is all so wonderful and always helpful even when we are on a different island."
We responded:
"Lee, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything, do not hesitate to reach out —we are always here to help!"
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Woody Soueira

May 22, 2026

5  out of  5
rating by Woody Soueira
"Great professional, yet sincere (treat you like family) service. I've been with Scott and his team for many years...on the occasions that I've needed them or their guidance, they have always been prompt, professional and courteous ..putting me at ease and always making me feel like they are part of my family there to help me..."
We responded:
"Thank you so much for the 5-stars, Woody! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Bertha Yagi

May 21, 2026

5  out of  5
rating by Bertha Yagi
"I have had my car insurance with Scott for over 30 years. He has always been great at anticipating my needs as my family grows and changes. He has worked with my daughter to get her insurance coverage and that gives me a piece of mind to know that she is protected. I also have my home owners policy with Scott and he is great at evaluating my policy to advise me on what I need. He takes the time to review what I have and investigate what my future needs will be. Thank you Scott and your team for all you have done for my family."
We responded:
"Thank you for your kind review of our Office Bertha. We appreciate it and truly appreciate your friendship over the years - you and your children are ohana to our office!"
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kelly teramoto

May 21, 2026

5  out of  5
rating by kelly teramoto
"Great and efficient customer service."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Scott Harada’s Team. "
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Hans Chun

May 21, 2026

5  out of  5
rating by Hans Chun
"Scott Harada and his team provides exceptional and personalized service. They are quick to respond whenever I need assistance or have questions. He makes you feel valued as a client. I highly recommend Scott Harada State Farm if you are looking for outstanding service."
We responded:
"Hans, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything, do not hesitate to reach out —we are always here to help!"
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Kimberly Aglugub

May 20, 2026

5  out of  5
rating by Kimberly Aglugub
"Read some great reviews about this agent and his office. I originally inquired online but couldn’t complete the process so I called the office and spoke with Michelle who helped my finish my insurance policy quote. She was so thorough, explained everything and just made the experience so seamless. I was able to purchase a policy quickly, and felt confident that I was in good hands! Definitely recommend reaching out to this agent and his office for any of your insurance needs!"
We responded:
"Thank you for the amazing review, Kimberly! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Cara Lyn Badua

May 20, 2026

5  out of  5
rating by Cara Lyn Badua
"Scott and his team are so knowledgeable and helpful. Every experience I have had with them has been painless. Highly recommended"
We responded:
"Cara, we really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything —whether it is finding the right coverage or answering general questions."
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Summer Ellis

May 20, 2026

5  out of  5
rating by Summer Ellis
"Just over a month ago we lost our home and cars to a fire started by a faulty light bulb. We all made it out and are ok, but the helplessness you feel watching everything you own float away as embers into the night sky is indescribable. After 9-1-1, our very next call was to Scott who immediately put our minds at ease. He and Michelle have worked tirelessly to answer questions, re-insure our car replacements, insure our rental house, the list goes on and on. The State Farm adjusters have been amazing showing empathy, constantly communicating updates, and responding quickly to all of our inquiries. Insuring EVERYTHING (life, home, auto) through Scott's office is BY FAR the best decision we've ever made!! Our family started with this office in 2005 and to think of that is CRAZY!! We've never filed a claim so I give Scott crap all the time about paying for insurance for "nothing"...boy was I wrong. You never imagine anything so devastating like this happening to someone you know, let alone yourself. So now, every single time I'm asked about the fire, and that's multiple times a day, I always say, "all I can say is get insurance, make sure it's enough to cover what you need protected, get to know your agent, and make sure you understand your policy!" Scott always bugs me to meet and review our policies and needs every other year or so and I'll definitely continue to do that. We're now HUGE advocates for insurance because "nothing" can happen in the blink of an eye!! Scott, Michelle, and the entire State Farm community has made this devastating and tragic loss so much easier to bear. Words will never be able to explain the peace of mind brought by sufficient insurance coverage. And as long as Scott will put up with me, we'll always call his office and State Farm HOME!!"
We responded:
"Summer, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything, do not hesitate to reach out—we are always here to help as we consider you and your family a part of our "ohana"!"
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Nia Faulkner

May 20, 2026

5  out of  5
rating by Nia Faulkner
"I’ve been their client for many years and they never disappoint me. Their service is always great. The whole team are very helpful and friendly. Most of the times I work with Michelle, she always helps me with patience, but when she’s not available, Scott and Lee are there. Great teamwork! Amazing service. Very quick and responsive."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with Michelle & our team here in Kailua.  Please let us know if you have any questions or concerns as we are always happy to help!"
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Cheri Villberg

May 20, 2026

5  out of  5
rating by Cheri Villberg
"I have been with this State Farm office for over 40 years. Through the years and the ups and downs in life they have been there for me. I insure my multiple autos and have rental insurance but also had my homeowners with this office for decades. Scott Harada, Michelle and the girls in the office I feel they care about me and I care about them."
We responded:
"Wow, thank you for the 5-star review, Cheri! We always deeply care about you and appreciate your support! If you ever need any help or have any questions on anything, please do not hesitate to get in touch!"
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Iwa Bird

May 19, 2026

5  out of  5
rating by Iwa Bird
"Just got through paying my umbrella and car insurance and as always, I was treated with care and professionalism. I personally feel that to Scott and staff, we are not clients, we are family and as such, they take care of our individual needs. Thank you, mahalo y gracias y’all."
We responded:
"Ewa, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything, do not hesitate to reach out —we are always here to help one of our ohana!"
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Tami H

May 18, 2026

5  out of  5
rating by Tami H
"Thank you Scott and Michelle for your excellent service and support over the past 15 years. From what started as 1 auto policy is now, auto, homeowner’s and life policies. Many thanks for all you do!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Michelle and our office. If you ever need anything down the road, do not hesitate to reach out—we are always here to help!"
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Alexander Haavisto

May 15, 2026

5  out of  5
rating by Alexander Haavisto
"Amazing service. Always quick and responsive, and have helped me with every step of all my processes and needs. Highly recommend and they have been a pleasure to work with during my time in Hawaii. Best customer service I’ve had in Hawaii by far."
We responded:
"Thank you so much for the 5-star rating, Alexander! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Jason Mejia

May 15, 2026

5  out of  5
rating by Jason Mejia
"Scott Harada and his team are very responsive and attentive to our insurance needs. It give us great peace of mind to have an insurance ohana that my family and I can trust!"
We responded:
"Jason, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything, do not hesitate to reach out—we are always here to help as we consider you and your family a part of our "ohana" too!"
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jeanette lindsay

May 15, 2026

5  out of  5
rating by jeanette lindsay
"State Farm with Scott Harada over 25 years has been amazing experience. He is thorough and informative and helpful. He is there to help with all our needs."
We responded:
"Thank you for the amazing review, jeanette! It is truly the goal of our team to exceed expectations when it comes to all of your insurance needs."
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Berlin Haavisto

May 15, 2026

5  out of  5
rating by Berlin Haavisto
"Impeccable quality service from this agent and his office. Quick and responsive and will help you every step of the way with claims or anything you need. Highly recommend to anyone looking for an insurance agent."
We responded:
"Thank you for the fantastic review, Berlin! We are always here to help with your insurance needs. "
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Dianna Tamale-Bowman

May 14, 2026

5  out of  5
rating by Dianna Tamale-Bowman
"I've been a long time customer with Scott and have never been disappointed with his service and staff. I can always count on Scott for updates on my policies and the best rates. Michelle made my Auto insurance coverage transition such a breeze and I appreciate how efficient and patient she was with me. Mahalo"
We responded:
"Wow, thank you for the 5-star review, Dianna! We deeply appreciate your support! If you ever need any help or have any questions on anything, please do not hesitate to get in touch!"
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Viola Wong

May 14, 2026

5  out of  5
rating by Viola Wong
"Awesome customer service from Bridgitte always so helpful"
We responded:
"Thank you for the 5-star review Viola, it is a pleasure to hear what a wonderful experience you have had with Brigitte from our office. Please don't hesitate to contact us with any questions or concerns."
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Rachelle Guillermo

May 14, 2026

5  out of  5
rating by Rachelle Guillermo
"I’ve been going to Scott for as long as I can remember. His team has always been helpful with all my inquiries and the all the staff (Michelle, Brigitte) at this establishment are very friendly. Highly recommend them."
We responded:
"Rachelle, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out—we are always here to help!"
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Glacy Marcelino

May 13, 2026

5  out of  5
rating by Glacy Marcelino
"Thank you Scott! You and your staff always provide great service!"
We responded:
"Wow, thank you for the 5-star review, Glacy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"